Donald Russell Delivery and an Interactive Turkey Guide

Donald Russell is well known for it's great quality meat, poultry and seafood but also their extensive range of other fantastic foods too.  In fact Donald Russell the butcher has a Royal Warrant to supply gourmet meat to Buckingham Palace.  Ordering from them is easy online or you can also order by phone, email or fax.


Quality:
I was recently sent a Free Range Turkey Crown along with some Pigs in Blankets.  Turkeys from Donald Russell  are Free-Range turkeys, from the Loué farmers of France.  Slow-grown turkey fed on natural cereal-based diet.  The great thing with a turkey crown is there isn't any waste - if you're not keen on drumsticks (dark meat) then a turkey crown is the way to go.  A crown is also really easy to carve too.


I received a small turkey crown that says it will serve 4-5 people - well I'm sure it would, but there wouldn't have enough leftover for turkey sandwiches so I'd recommend ordering a larger one since turkey sandwiches are always a good thing especially on Boxing Day or for that matter for leftover Turkey Curry.

The pigs in blankets (chipolatas wrapped in streaky bacon) were the best we've ever tasted.  Fantastic quality too, meaty and in no way greasy.  All Donald Russell meat is sourced, where possible, from local suppliers or reputable farms across the UK by their experienced team of buyers.
You may well wonder why there isn't a picture of the cooked turkey - well I have to admit as soon as it arrived (frozen) I automatically put it straight into the freezer without thinking that I was supposed to have cooked it for this review.  I am sure it will be delicious once cooked on Christmas day.

Turkey size and Breed:
If you're not sure which size Turkey you need or can't decide between a whole bird or a crown to order pop over and take a look at Donald Russell's Interactive Turkey Guide.

Delivery and Packaging:
All items are professionally shock frozen and arrive very well packed in a polystyrene box with bubble wrap and packs of dry ice.


I was told my delivery would arrive on Friday and I received an email telling me how to track my parcel.  I was impressed as I discovered that my turkey would arrive between 1.15pm and 2.15pm and I could even request a to receive a text message when I was to be the drivers next stop - Marvelous!
However, by 4pm I discovered by looking couriers online  tracking service that my delivery was delayed and that it wouldn't arrive until Monday - well I know it's well packaged but the poor turkey and sausages wouldn't remain frozen that long - dry ice wouldn't save them that long.
 
Fantastic Service from Donald Russell Customer Service!
And so, I rang Donald Russell and couldn't fault the brilliant service I received.  There was genuine concern that my package hadn't arrived and the woman I spoke to said she would see what could be done about it still being delivered that day.  Less than 15 minutes later she rang back but said that unfortunately the delivery people (an outside company that Donald Russell use) were so behind with deliveries and that it would certainly be delivered the next day.

I was concerned that the turkey would have started to defrost but since the packaging was so good it arrived still frozen solid despite that by now the pack of dry ice had evaporated.  However, the pigs in blankets had de-frosted and although they were ice cold they of course couldn't be re-frozen.
No worries for me since I was going to cook the next day but had they have been for Christmas this wouldn't have been good.

Please note:
With all that said, of course none of this was any fault whatsoever of Donald Russell - the product was packaged very well and even had a big green note on the outside instructing the courier company  'Perishable Goods - DO NOT return to depot - MUST be delivered or ring this number'.

Disclaimer:  All thoughts and opinions are my own.  I was not required to write a positive review.

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Thanks for taking the time to comment - much appreciated.
Cheers
Jan

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